Return Policy

Thank you for choosing to shop with us at Nautiluv Shop. We want to ensure your complete satisfaction with our lingerie and clothing items. This refund and return policy outlines the guidelines and procedures for requesting refunds and returns for purchases made through our online shop or our Amazon store.

1. Eligibility for Refunds and Returns:
   • All items must be unworn, unwashed, and in their original condition with all tags and labels attached.
   • Lingerie items must have their original protective seal intact and must not show any signs of being worn.
   • All clothing items must be free from stains, odors, and damage.
2. Refund and Return Timeframe:
   • You have 30 days from the date of delivery to request a refund or return.
   • After 30 days, we are unable to process refunds or returns.
3. Refund and Return Process:
   • To initiate a refund or return, please contact our customer support team via email or phone. Provide the following information:
     • Order number
     • Item(s) to be refunded or returned
     • Reason for the refund or return
4. Return Shipping and Handling:
   • The customer is responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, item arrived damaged).
   • We recommend using a trackable shipping service and obtaining proof of postage for your return shipment.
   • Please note that we are not responsible for any returned items lost or damaged during transit.
5. Refund Process:
   • Once we receive your returned item and it is inspected and approved, we will process a refund to your original payment method.
   • Refunds will be issued for the item’s purchase price, excluding any shipping or handling charges, unless the return is due to a mistake on our part.
   • Please allow 21 business days for the refund to be processed and reflected in your account.
6. Exchanges:
   • If you would like to exchange an item for a different size or color, please contact our customer support team.
   • Exchanges are subject to availability. If the desired item is not available, a refund will be processed as outlined in Section 5.
7. Non-Refundable Items:
   • For hygiene and safety reasons, certain items are non-refundable:
     • Lingerie items with broken or removed protective seals
     • Panties, thongs, or similar intimate apparel
     • Items that have been used, worn, or washed
     • Items without original tags or labels
     • Items that do not meet the eligibility criteria outlined in Section 1.
8. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the refund or return process and arrange for a replacement or refund.
9. International Refunds and Returns:
   • International customers are responsible for all return shipping costs, as well as any applicable duties or taxes associated with returning items.

10. Amazon Returns:

• If you made a purchase through our Amazon store, please follow Amazon’s return instructions and guidelines for initiating a return or refund.
• We will honor Amazon’s policies and work with you to ensure a smooth return process.

11. Customer Satisfaction:

• Your satisfaction is our top priority. If you have any concerns or issues with your purchase, please contact our customer support team promptly. We are here to assist you and find a satisfactory resolution.

12. Limitations and Disclaimers:

• We reserve the right to refuse refunds or returns if the items do not meet the eligibility criteria stated in Section 1 or if the return process is not followed.
• We are not responsible for any items lost, damaged, or stolen during the return shipping process.
• We are not liable for any consequential or incidental damages resulting from the use or inability to use our products.
• Our liability is limited to the purchase price of the item(s) in question.

Please note that this refund and return policy applies to purchases made directly from our online shop or through our Amazon store. If you purchased our products from other retailers or third-party sellers, their respective refund and return policies will apply.

If you have any questions or need further assistance regarding our refund and return policy, please contact us at info@nautiluv.com. We are committed to providing exceptional customer service and will be glad to assist you.

Note: This refund and return policy is subject to change without prior notice. Please refer to the latest version of our policy available on our website or contact customer support for the most up-to-date information. We encourage you to review this policy periodically for any updates.